FAQ

Frequently Asked Questions

Use this guide from our store to review frequently asked shopping questions. For help with this page, contact support@gocontigopacific.shop.

How we handle delivery timing
For purchases made through this website, our store applies the following guidance on delivery timing. How long does delivery take?
Order processing normally takes 1-2 business days. Estimated carrier transit after dispatch is 4-6 business days. Questions about this section may be sent to support@gocontigopacific.shop.

How we handle return shipping
For purchases made through this website, our store applies the following guidance on return shipping. Who pays return shipping?
Our store pays return shipping for approved returns and exchanges and provides a prepaid label or equivalent free arrangement. Questions about this section may be sent to support@gocontigopacific.shop.

How we handle tracking
We publish this tracking guidance for customers using this website. How can I track my order?
Where a carrier provides tracking, it is sent using the contact information provided at checkout. Questions about this section may be sent to support@gocontigopacific.shop.

What customers should know about returns and exchanges
We publish this returns and exchanges guidance for customers using this website. Can I return or exchange an item without giving a reason?
Yes. A no-reason return or exchange may be requested within 30 days after delivery. Questions about this section may be sent to support@gocontigopacific.shop.

Details about payment methods
For customers using this website, this section explains payment methods. Can I cancel an order?
Yes, if the order has not shipped. After shipment, the Refund Policy applies. Questions about this section may be sent to support@gocontigopacific.shop.

What customers should know about products
For customers using this website, this section explains products. What products do you offer?
We offer the products offered in our store. Current availability, product details, options, and prices are shown on each product page. Questions about this section may be sent to support@gocontigopacific.shop.

Our approach to shipping cost
Customers can rely on the following guidance from our store about shipping cost. Do you offer free shipping?
Yes. U.S. standard shipping is provided at no charge. Questions about this section may be sent to support@gocontigopacific.shop.

Our approach to shipping cost
Customers can rely on the following guidance from our store about shipping cost. How can I contact you?
Email support@gocontigopacific.shop, call 818-414-4098, or write to 5716 Rain Creek Pkwy, Austin, Texas, 78759, United States. Questions about this section may be sent to support@gocontigopacific.shop.

Our approach to refund timing
For customers using this website, this section explains refund timing. When will I receive my refund?
After the return is received, inspected, and approved, banks and card issuers generally post the refund within 5–10 business days. Questions about this section may be sent to support@gocontigopacific.shop.

Store guidance on products
For purchases made through this website, our store applies the following guidance on products. Are taxes charged?
Taxes are collected when required by applicable law. Questions about this section may be sent to support@gocontigopacific.shop.

Details about contact options
The following contact options guidance applies to purchases from our store. Which payment methods are accepted?
We accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover. Available methods are shown at checkout. Questions about this section may be sent to support@gocontigopacific.shop.

Contact Information
Email: support@gocontigopacific.shop
Phone: 818-414-4098
Physical address: 5716 Rain Creek Pkwy, Austin, Texas, 78759, United States